lukitoqq Privacy Policy

This page describes what we collect when you use lukitoqq and how we keep that data protected. We at lukitoqq take your privacy seriously — we collect only the information necessary to operate your account, process payments, and comply with legal obligations. We do not sell your personal data to third parties, and we do not use your data for purposes beyond what we describe in this policy.

Our privacy practices apply to all users of lukitoqq, regardless of location. However, your rights regarding your personal data vary based on where you live. Users based in Jakarta, Surabaya, Bandung, Medan, and Semarang may have specific local rights that we respect. We encourage you to read this policy carefully so you understand exactly what we do with your information.

If you have questions about our privacy practices or wish to exercise your rights regarding your personal data, contact our privacy team through the channels listed at the end of this policy. We respond to privacy enquiries within five business days.

What Data We Collect on lukitoqq

We collect personal data during account registration, payment processing, and account verification. During registration, we ask for your full name, email address, date of birth, and residential address. This information allows us to identify you, verify your eligibility to use lukitoqq, and communicate with you about your account.

When you make a deposit or withdrawal, we collect payment information. For DANA, e-wallet, mobile banking, and local payment, we receive only a transaction reference — we do not store your mobile wallet credentials. For bank transfers through online payment, e-wallet, mobile banking, and local payment, we collect your bank account number and name, which we store securely and use only for settlement purposes.

We also collect account activity data — every spin you make, every sportsbook bet you place, every live-dealer table you join. We record the game title, bet amount, outcome, and timestamp. This data helps us calculate tournament leaderboard points, determine your account tier, and detect fraudulent activity. You can access your complete activity history through your account dashboard at any time.

Identity Verification Data (KYC)

Before you can withdraw funds from lukitoqq, we require identity verification. We ask you to submit a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government document). We photograph or scan these documents and store the scans securely. We use this data only to confirm your identity and prevent fraud — we do not share these documents with third parties except where required by law.

We retain identity verification documents for the duration of your account and for a period thereafter as required by law. If you request account deletion, we will remove your documents within thirty days, except where we are legally required to retain them for longer.

How We Use Your Data on lukitoqq

We use your personal data for five core purposes. First, we use it to operate your account — to authenticate your login, store your balance, and process your transactions. Second, we use it to comply with legal obligations — anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and tax reporting. Third, we use it to detect fraud and prevent unauthorized access to your account.

Fourth, we use activity data to calculate tournament leaderboards, determine your account tier, and personalize your experience on lukitoqq. Fifth, we use technical data (IP address, device type) to optimize our platform performance and monitor for security threats. We do not use your data for marketing, profiling, or selling to third parties.

If you consent, we may send you email updates about new games, tournaments, or promotions. You can opt out of these emails at any time by clicking the unsubscribe link in any email from lukitoqq, or by changing your preferences in your account settings.

Payment Processing Partners

We share your payment information with our payment processors to settle your deposits and withdrawals. These processors include the payment networks behind online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as the banking networks for mobile banking, local payment, online payment, and e-wallet. We share only the information necessary to complete your transaction — we do not share your full account data with payment processors.

Our payment processors operate under their own privacy policies. We recommend reviewing their policies to understand how they handle your payment data. However, we remain responsible for ensuring that your data is protected throughout the payment process.

We at lukitoqq believe transparency about data practices builds trust — we tell you exactly what we collect and why.

Your Rights and Our Commitments on lukitoqq

You have the right to request access to your personal data, to request corrections if data is inaccurate, and to request deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our privacy team through the support channel in your account or via email. We will respond within fifteen business days.

We keep your personal data secure through industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest) and regular security audits. Our servers are located outside your jurisdiction, which means your data may be processed in other countries. By using lukitoqq, you consent to your data being processed internationally. We maintain data processing agreements with all third parties who handle your data.

Cookies and Tracking

We use cookies to maintain your login session, remember your preferences, and analyze how you use lukitoqq. These cookies do not store sensitive data — they store only a session token and preference settings. You can disable cookies in your browser settings, but doing so may prevent lukitoqq from functioning properly.

We do not use cookies to track your behaviour across other websites. Our analytics provider (if applicable) processes aggregated, anonymized data about how users interact with lukitoqq — not individual user behaviour.

Data Retention

We retain your account data (name, email, address) for as long as your account is active, plus two years after account closure. We retain payment information for as long as needed to settle any disputed transactions, plus seven years for tax and regulatory compliance. We retain identity verification documents for the duration of your account plus five years, or as otherwise required by law.

Account activity data (game spins, bets, outcomes) is retained for as long as your account is active. If you request account deletion, we will anonymize this data (remove your name and contact information) but retain activity records for fraud prevention and regulatory compliance.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of material changes by email or through an in-app notice. Your continued use of lukitoqq after such notice constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.

Services on lukitoqq are available only where local law permits. Your use of lukitoqq is subject to our terms of use and this privacy policy. For any questions about how we handle your data, contact us through the channels listed in the section below.